Chatbot Resources Usage Metrics

The Usage tab in the Admin Dashboard provides a view of the computational resources used by the chatbot. Having this information is useful to understand the chatbot's performance and to plan for future growth. The resources are grouped by the following categories:

Invocation Calls

The Invocation Calls section shows the number of times the chatbot has been invoked in any channel and the maximum amount of times it can be invoked before stop responding. It counts new conversations, conversations resumed after a Timeout, and conversations started by Triggers.

Storage Count

The Storage Count section shows the amount of storage in Megabytes (MB) that the chatbot uses and the limit. It accounts for the size of your chatbot content including Media uploaded to Message cards, Knowledgebase content and more.

Table Row Count

The Table Row Count section shows the number of rows in the bot's tables and the limit. It accounts for total the number of rows in all of your chatbot Tables.

Knowledgebase Vector Count

The Knowledgebase Vector Count section shows the number of vectors in the chatbot's Knowledgebase and the limit. It accounts for the total number of vectors (condensed pieces of your content) in all of your Knowledgebase documentsm as well as searchable columns in your tables.